Cancellation Policy
A minimum of 14 days' notice is required to re-schedule or alter all or part of a reservation.
Any date and/or name change will incur a $20 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees:
- 23 days or more before departure: 20% cancellation fee
- Within 22 days before departure and for "No Show": 100% cancellation fee
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
The Service Operator reserves the right to change prices, modify itineraries, impose a fuel surcharge, cancel departures, arrange alternative transport, and adjust itineraries and services as necessary.
All departures and itineraries are subject to weather conditions. Tours may be altered or cancelled at the discretion of the Service Operator for any reason. If the Service Operator cancels the trip or activity before departure and cannot provide a suitable alternative, a refund will be issued, minus a 20% administration fee and any applicable card fees. We strongly recommend purchasing travel insurance, particularly during the wet season.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavor to provide accurate information, we are not liable for inaccurate information concerning services.
- Please call to confirm your trip 48 hours in advance at +61 7 4037 2700
- We are not liable for changes to tours, pricing, or itineraries; all of which are subject to change without notice.
- Neither this site nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of personal belongings, property damage, delay, or personal injury.
- All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger. Please be aware that scuba diving and other in-water activities are not covered by all travel insurance companies.
- It is your responsibility to advise us of any conditions which might adversely affect your ability to swim, snorkel or otherwise enjoy the activities provided. Each guest (or parent/guardian of children/others) must sign indemnity waivers upon boarding. Passengers enter the water at their own risk & owners/operators of the vessel will not be liable for any personal injury, illness, death, jellyfish stings or any other consequences whatsoever.
- Please inform us of any special requirements before your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done in the 'Booking Message' section of your online reservation or by contacting our friendly reservations team.
