Cancellation Policy
A minimum of 48 hours' notice is required to re-schedule or alter all or part of a reservation.
Any date and/or name change will incur a $50 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees are as follows:
- 20% cancellation fee 22 days or more before departure
- 100% cancellation fee within 21 days before departure and for "No Show"
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavor to provide accurate information, we are not liable for inaccurate information concerning services.
- Buffet lunch has options for dietary requirements Vegetarian, vegan, pescatarian, gluten-free, dairy/lactose-free. Please note, that we are unable to accommodate Halal and Kosher requirements. If you have any dietary requirements other than vegetarian, there may be a dietary surcharge payable when you check in.
- We are not liable for changes to tours, pricing, or itineraries; all of which are subject to change without notice.
- Neither this site nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of personal belongings, property damage, delay, or personal injury.
- All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger. Please be aware that scuba diving and other in-water activities are not covered by all travel insurance companies.
- Please inform us of any special requirements before your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done in the 'Booking Message' section of your online reservation or by contacting our friendly reservations team
- Guests should note that sailing, snorkelling and aquatic activities can be dangerous and while our crew will make every effort to ensure guest safety, the Operator cannot be accountable for actions of guests that are beyond crew control.
- Guests will be required to complete a pre-departure questionnaire, and sign a travel agreement during the check-in process. Guests should be aware that marine stingers and other marine life live in the oceans.
- The Operator reserves the right to alter the tour or the itinerary of any of itâs tours and organise alternative carriers to those advertised if necessary. The Operator will always consider the safety of guests and staff and as a result, some of the Whitsunday Icons may not be visited if the wind, visibility or wave/tidal conditions are not suitable or parts of the park have been closed by the managing authority. If it is raining, our tours still operate, as the guests can still experience the Whitsundays, including swimming and bush walking. If the winds are light, the tours will still run, however, it will be necessary to use the motors on the boats to get to the stops around the islands.
- The tour does not provide any guarantee that the winds will be consistent and from the correct direction to make sailing always possible. The Whitsundays is deemed partially smooth waters and tours will only be cancelled if the Regional Harbour Master closes the area due to gale warnings or the Operator deems it unsafe to travel. If tour cancellations are necessary and ticket balance payment or pro-rate refunds are approved, the amount being paid for the ticket to the operator will be refunded. The tour does not cover additional costs over or above the ticket amount. The tour does not guarantee refund of the travel agent commission component or any other costs associated with the guests travel arrangements.
Please refer to our website for our full Terms & Conditions: https://hotgetaways.com.au/about-hot-getaways/terms-conditions/
