Cancellation Policy
A minimum of 24 hours' notice is required to re-schedule or alter all or part of a reservation.
Any date and/or name change will incur a $20 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees are as follows:
- 20% cancellation fee 24 hours or more before departure
- 100% cancellation fee within 24 hours before departure and for "No Show"
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover. Travel insurance is highly recommended, particularly during the wet season (January – April).
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavor to provide accurate information, we are not liable for inaccurate information concerning services.
- Please call to confirm your trip 48 hours in advance at +61 7 4037 2700
- Children: 2-14 years, prices as shown.
- Please note: Children under four years old may travel with us, but this is weather-dependent, and they must always be held by parents when going. We recommend that you check with us before travel.
- Family Fare is 2 adults and 2 children of the same family.
- We are not liable for changes to tours, pricing, or itineraries; all of which are subject to change without notice.
- Neither this site nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of personal belongings, property damage, delay, or personal injury.
- All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger. Please be aware that scuba diving and other in-water activities are not covered by all travel insurance companies.
- Please inform us of any special requirements before your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done in the 'Booking Message' section of your online reservation or by contacting our friendly reservations team
- A surcharge of $20 per adult & $10 per child applies to public holidays listed:
- Friday, 21st June 2024 (Proserpine Show Day)
- Monday, 7th October 2024 (Kings Birthday)
- Thursday, 26th December 2024 (Boxing Day)
- Wednesday, 1st January 2025 (New Years Day)
- Monday, 27th January 2025 (Australia Day)
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